Refund policy

RETURN + EXCHANGE POLICY

We are committed to providing you with high-quality products and services. Please take a moment to review our return and exchange policies:

 

NON-REFUNDABLE POLICY

  • Final Sale Items: All clearance and markdown items are final sale and cannot be returned, refunded, or exchanged.
  • Color Disclaimer: Please carefully consider your purchase, as colors may appear differently due to lighting, screen settings, or other factors. Product names may not fully reflect the exact color or features.
  • Professional Use Products: Certain items are intended for professional use only and require specific training and skills. We are not responsible for any adverse effects resulting from improper use.

If you have any questions about a product, its features, or its suitability for your needs, please contact us before making your purchase. We are here to assist!

 

RETURN + EXCHANGE PROCESS

  • Refunds are not available for any purchases.
  • If you are unsatisfied with your order, you may return unused and unopened items at your own expense for shipping.
  • Once we receive and verify that the items are in their original condition, we will issue store credit in the form of a digital gift card.

By placing an order, you agree to these terms and confirm that the selected products meet your needs.

 

INCORRECT OR DEFECTIVE ITEMS

While we strive for accuracy and quality in every order, occasional errors or manufacturer defects may occur.

To report an issue with an incorrect or defective item:

  1. Contact us within 10 days of receiving your order via email elephantbeautysupply@gmail.com
  2. or through live chat.
  3. Provide the following details:
  • Your order number
  • Your full name
  • The product name
  • A description of the issue (e.g., defect or incorrect item)
  • Photos of the product and its original packaging

We will review your request within 10 business days. If approved, we will issue store credit or send a replacement product.

 

ADDITIONAL POLICIES

Damaged During Transit

We are not responsible for items damaged during transit. In such cases, please contact the carrier directly. We can provide supporting documentation to assist with your claim.

Returned to Sender

If a package is returned to us due to incorrect address information, refusal, or an undeliverable address:

  • The items will be restocked, and store credit (minus the original shipping cost) will be issued.
  • If you wish to have the package reshipped, you will be responsible for additional shipping charges.

Timeframe for Reporting Issues

  • Lost, missing, or incorrect items must be reported within 2 days of receiving your order.
  • Faulty equipment or manufacturer defects must be reported within 7 days of delivery.

 

Thank you for your understanding. If you have any questions, please reach out to us at elephantbeautysupply@gmail.com or through our live chat.